We ship from USA only. FREE shipping from 199$.

FAQ

Welcome to our FAQ section! Here, you’ll find answers to some of the most common questions about our products, services, shipping, payments, and more. Whether you’re curious about how to place an order, want to track your shipment, or need information on our refund policy, this page has you covered.
If you can’t find the answer you’re looking for, feel free to ask it here.

Are your products original?

Yes, we exclusively sell original products.
Do you ship from USA?

Yes, we ship all orders with U.S. addresses from the USA. We use 2-day Priority Mail, and delivery typically takes 2-4 days to reach any state in the U.S.
What is about non-disclosure?

Does www.myheatsticks.net use customer personal data (mailing address, email address, etc.) for advertising or promotional purposes?
We do not sell or rent your personal information to third parties. The details you provide during your purchase, including your name, email address, phone number, and delivery or forwarding address, are used solely for shipping purposes.
Where can I find my order details?

You can view your order details in the Order List on our website. Simply click on the transaction you’re interested in to see all the relevant information, including order details, shipping information, purchased brands, quantity, and total amount.
How long does it take to process an order?

Orders are processed the same day, typically within 1-12 hours.
Do I need to create an account to place an order?

No, creating an account is not required to make a purchase.
How can I track my order?

After payment, you’ll receive a confirmation email with a tracking number that you can use to monitor your shipment.